Terms and Conditions

1. Introduction

Welcome to DK Wreath & Things. These terms and conditions outline the rules and regulations for the use of our website and services. By accessing this website and placing an order with us, You accept these terms and conditions. Do not continue to use DK Wreath & Things if you do not agree to take all of the terms and conditions stated on this page.

2. Ordering

All orders are subject to availability and acceptance. We reserve the right to refuse any order placed with us.
Orders must be placed within the designated time frame to ensure timely delivery.
Prices are subject to change without prior notice. However, once an order is confirmed, the price remains fixed.

3. Payment

Payment is required at the time of placing the order.
We accept various payment methods, including money orders, bank check, credit/debit cards, cash, and online payment platforms (no personal check will be acceptable).
All prices are in USD and inclusive of applicable taxes.

4. Delivery

We offer delivery services within the specified areas. Delivery charges may apply depending on the location.
Delivery times are approximate and subject to change due to unforeseen circumstances such as weather conditions.
We do not deliver on Sundays or public holidays unless otherwise stated.

5. Cancellations and Refunds

Cancellations must be made at least 24 hours before the scheduled delivery date.
Refunds are subject to approval and may be issued in the form of store credit.
Refunds will not be provided for cancellations made less than 24 hours before the scheduled delivery date.

6. Intellectual Property

All content included on this website, such as text, graphics, logos, images, and software, is the property of DK Wreath & Things or its content suppliers and is protected by copyright laws.

7. Limitation of Liability

In no event shall DK Wreath & Things, nor any of its officers, directors, and employees, be liable to you for anything arising out of or in any way connected with your use of this website or our services, whether such liability is under contract, tort, or otherwise.

8. Governing Law

These Terms shall be governed and construed in accordance with the laws of New York State without regard to its conflict of law provisions.

By accessing this website and placing an order with us, you agree to abide by these terms and conditions. If you do not agree with any of these terms, please do not use our website or services.

If you have any questions or concerns regarding these terms and conditions, please contact us at 917-217-6659.

Return and Refund Policy

1. Returns

We strive to provide you with the highest quality of our door or funeral flower arrangements. If for any reason you are not satisfied with your purchase, please contact us within 24 hours of receiving your order to discuss your concerns.

2. Refunds

Refunds will be provided for eligible returns in the form of store credit.
To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds are issued at the discretion of DK Wreath & Things and are subject to approval.
Refunds will not be provided for items damaged due to improper handling or care after delivery.
In case of a refund, the store credit will be issued within 5-10 business days of receiving and inspecting the returned item.

3. Exchange

If you would like to exchange your purchase for a different item, please contact us within 24 hours of receiving your order to discuss the exchange process.
Exchanges are subject to availability and may be subject to additional charges if the new item has a higher value.

4. How to Initiate a Return or Exchange

To initiate a return or exchange, please contact us at 917-217-6659 or at dkwreathsandthings@gmail.com with your order details and the reason for the return or exchange. Our customer service team will guide you through the process and provide you with further instructions.

5. Shipping Costs

Shipping costs for returning or exchanging items are the responsibility of the customer, unless the return or exchange is due to an error on our part (e.g., wrong item shipped).
We recommend using a trackable shipping service or purchasing shipping insurance when returning items, as we cannot guarantee that we will receive your returned item.

6. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at 917-217-6659. Our customer service team is available to assist you and address any issues you may have.